Returns and Exchanges

• We accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.

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• We will not accept returns on the following items: e-liquids, open cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, and rechargeable batteries, or any other opened or used items.

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• For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below.  

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Return Shipping Costs

• In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.

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Refund Process

• Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Element Vape is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of.